In this document “the seller” or “the company” refers to Sign Nation Ltd trading via the website www.housesignco.co.uk. “Customer” refers to the person or company whose order for supplies is accepted by the company. “Supplies” means any goods or services. “Goods” means any goods supplied or to be supplied by the company. “Services” means any services supplied or to be supplied by the company. “Conditions” means these terms and conditions. “In writing” refers to electronic or paper communications. “Catalogue” refers to the catalogue, paper or electronic, in which these terms and conditions are set out. “Contract” means any contract entered into by the Company and the Customer for the sale and purchase of supplies.
All orders, unless otherwise expressly agreed in writing, are subject to the following terms and conditions to the exclusion of any terms and conditions of the purchaser. No agent or representative of Sign Nation Ltd has any authority to vary or omit any part of these conditions. Placing an order constitutes acceptance of these terms and conditions.
Prices are displayed in £sterling. All prices include VAT. The company makes every endeavour to ensure that published prices are correct however all prices are subject to amendment, without notice, at any time. Quotes are valid for 30 days from the date of quotation.
Occasionally products may go out of stock. If the company is unable to supply an item within our usual delivery timescales then the customer will be notified by email within an estimated delivery date. Orders that contain out of stock items will be held until all items are available for dispatch, unless the wait period will exceed 48 hours in which case the in stock items will be dispatched followed by the rest of the order as soon as it becomes available. Customers will be given the option to cancel their order at no cost.
Payment can be made by credit or debit card via our online payment processor or by Paypal. We can also accept payments by bank transfer. We do not accept cheques. Please be aware that goods will not be dispatched until cleared funds have been received.
Schools, universities, councils and other fully government funded organisations can pay on a 30 day account.
If the Customer has applied and been accepted for a credit account then terms are strictly NET 30 days. If the customer fails to make payment by the due date then the Company shall be entitled to charge interest in accordance with Sections 5a and 6 of the Late Payments of Commercial Debts (Interest) Act 1998. The Company also reserves the right to suspend credit facilities and refuse further orders. The Company reserves the right to charge the Customer an administration fee to cover all and any costs incurred in recovering monies due to the Company.
For full information on delivery please refer to our delivery page.
We aim to dispatch all orders for standard items within 7-10 working days. In the event that an item is out of stock it will be dispatched as soon as stocks become available. If customers are working to a deadline we ask that they notify us at the time of order so that in the unlikely event that we are unable to dispatch an item immediately we are able to notify the Customer in due time.
For custom items, approximate lead times will be confirmed at the time of order. We endeavour to dispatch in accordance with the stated lead times however all delivery dates should be regarded as estimates only. The Company will not be liable for any losses, costs, damages or expenses suffered by the Customer or any other party as a result of any delay in delivery. Failure to meet a delivery date does not constitute a breach of contract on our part.
The Company reserves the right to refuse to trade with any Customer.
There is no minimum order value for standard stock items. Individual products may have a minimum order quantity; this will be clearly displayed in the product details. Orders for non-stock items may be subject to minimum order quantities, the Company will endeavour to notify the Customer of these prior to accepting its order.
Orders for goods which are not in the Catalogue or non stock items may not be cancelled. Similarly orders for custom items may not be cancelled once work has begun.
8. Inspection, defects and non-delivery
All orders are checked prior to being dispatched and will leave us in good condition. Claims against the Company for errors, defects or shortages must be notified by email or telephone within 3 days of receipt of goods and further confirmed in writing within 7 days of delivery.
9. Printed Proofs
The Company can supply printed proofs on request. The Company can accept no liability for errors or omissions not corrected by the Customer after inspection of proofs. If the Customer does not request proofs then they agree to accept any print produced unchecked and at their own risk.
10. Minimum Artwork Charge
The Company charges a minimum artwork charge of £12.50 for any design work undertaken.
11. Additional Fees
Additional fees may be incurred when:
(i) Amendments are required/requested once a job has gone into production.
(ii) Overly large files are supplied which take longer than is reasonable to process for print.
(iii) Files are supplied which do not conform to our artwork guidelines and therefore require additional processing prior to being ready to go to print. In this instance, we would endeavour to contact the Customer during normal working hours prior to undertaking any work. If however we are unable to contact the Customer or we need to undertake the work outside of normal working hours to meet the Customers specified deadline we will undertake the work which will be charged at our standard hourly rate.
Our standard hourly rate is £25.
Orders for standard stock items which are cancelled prior to dispatch of goods, will not incur any charges and monies will be refunded in full.
Orders for non stock items or for custom products cannot be cancelled once a confirmed order has been received.
If you have placed an order with us and wish to cancel after dispatch of goods, please contact us within 7 days of your order date and return the items to us. Authorisation is required before goods can be returned and a returns number will be issued. The product should be returned to us in its original condition and should be resalable, this includes the original packaging. If the original packaging has been opened then it will not be deemed resalable and therefore cannot be returned. Products that have been cut to custom sizes or which feature custom text cannot be returned as they are a bespoke product, please ensure that you are certain of the sizes that you require prior to placing your order. We ask that all customers thoroughly read the product descriptions and if they are unsure about whether a product is suitable for their needs that they contact a member of our sales team for more information. Products should be well packaged to ensure that they arrive with us in their original condition, this may require additional packaging to survive a return journey. Upon receipt of the goods in resaleable condition a refund will be made.
The Company reserves the right to apply a restocking fee, this is charged @ 25%.
In the event an item is returned, all post and packing is paid for by the Customer. This includes the cost of the return of product and the cost of the initial delivery. The Company will not reimburse post and packing charges under any conditions. If the Customer requires the Company to arrange for collection of goods to be returned then there will be an additional charge levied by the courier company for a remote collection, this will be charged to the Customer.
Descriptions, images, illustrations and particulars including weights, dimensions and capacity provided in any printed material or on our website are intended to provide general information and do not form part of the Contract. The Company takes all reasonable steps to ensure the accuracy of information provided however we can accept no liability for any errors or omissions in any product descriptions whether caused by the Company’s negligence or otherwise.
14. Risk and Ownership
Risk of damage to or loss of the goods passes to the Customer when the goods are delivered at the Customer’s Premises (or specified delivery address). Ownership of the goods shall not pass from the Company to the Customer until payment has been received in full. Until ownership passes to the Customer the goods should be held in such a way as to be easily identifiable as being the Company’s property. In the event that the Customer fails to make payment by the due date the Company or its agents shall be permitted to enter the Customer’s premises for the purpose of removing and repossessing such goods and the Company shall be entitled to claim any costs and expenses incurred by the Company in the process of such removal and repossession.
15. Performance and fitness for purpose
Responsibility for ensuring that Goods are suitable for their intended purpose lies solely with the Customer. Any advice or recommendation provided to the Customer by an employee of the Company is acted on entirely at the Customer’s risk and the Company will not be liable for any such advice or recommendation.
The Company will endeavour to transfer to the Customer the benefit of any warranty or guarantee given by the manufacturer of Goods.
In addition, the Company will, free of charge, repair or, at the Company’s option, replace Goods or, in the case of Services, re-perform Services which are proved to the reasonable satisfaction of the Company to be damaged or defective due to faulty materials, workmanship or design.
This obligation will not apply:
(i) if the defect arises because the Customer has altered or repaired such Goods without the written consent of the Company;
(ii) because the Customer did not follow the manufacturers’ instructions for storage, usage, installation, use or maintenance of the Goods;
(iii) if the Customer has failed to notify the Company of any defect in accordance with Condition 8 where the defect should have been reasonably apparent on reasonable inspection; or
(iv) if the Customer fails to notify the Company of the defect within 12 months (or such other period as the Company shall specify at the time of acceptance of the order for the Supplies) of the date of despatch of the Goods or performance of the Services.
Any replacement Supplies made or Goods repaired under this Condition 15 will be guaranteed on these terms for any unexpired portion of the period of guarantee given on the original Supplies. Any Goods which have been replaced will belong to the Company.
The Company’s sole obligation and liability should any supplies prove to be damaged or defective shall be limited to, at the Company’s discretion, the repair or replacement of the relevant goods or re-performance of the relevant service or a refund of the price paid for the supplies.
Except in respect of death or personal injury caused by the Company’s negligence the Company shall not in any event be liable to the Customer by reason of any representation or any implied warranty condition or other term or any duty at common law or under the express terms of the Contract or otherwise, for any consequential loss or damage (whether for loss of profit or otherwise) costs, expenses or other claims for consequential compensation whatsoever (and whether caused by the negligence of the Company, its equipment or its use or resale by the Customer), except as expressly provided in these conditions.
18. Intellectual Property Rights
The supplies in the Catalogue may be subject to intellectual and industrial property rights. No right or licence is granted to the Customer except the right to use or re-sell the supplies in their usual course of business. The Company accepts no liability whatsoever in the event of any claim of infringement of any such infringement howsoever arising.
Ownership of all intellectual property rights in relation to design work carried out by the Company on the instructions of the Customer shall at all times remain with the Company unless otherwise agreed in writing.
19. Images of Printed Goods
The Company reserves the right to photograph any of the work that we produce and to use such images in online and printed promotional material unless the Customer has expressly requested otherwise.
20. Use of Personal Data
Personal Data refers to any data collected by the Company in relation to a Customer which enables the Company to identify the Customer (or representative of the Customer). The Company may process Personal Data for all purposes contemplated in these Conditions or arising in the context of the relationship between the Company and the Customer including:
i. Deciding whether to enter into any contract or arrangement with that Customer. This may include conducting credit reference searches against a Customer or its representatives and the disclosure of information to the relevant agency as to how that Customer conducts its account, and other anti-fraud or identity checks;
ii. Order fulfilment, administration, customer services, profiling the Customer’s purchasing preferences and to help to review, develop and improve the company’s business and the goods and services it offers;
iii. Direct marketing of the Company’s products and services which the Company believes may be of interest to the Customer or its representatives, whether by post, fax, telephone, email, SMS, MMS or otherwise, to the extent that it is lawfully entitled to do so;
iv. Crime prevention or detection.
The Company will not pass Customer’s Personal Data on to third parties.
If, at any time, the Customer does not wish his or her Personal Data to be used for any or all of the above purposes, he or she should contact the Marketing Manager, Sign Nation Ltd, Unit J4 The Swan Business Centre, 4 Higher Swan Lane, Bolton, Lancashire, BL3 3AQ or notify any of our sales representatives when placing an order by phone.
In the event that the Company sends promotional material to the Customer in relation to goods or services available from the Company, these Conditions shall apply to all Supplies purchased from such material.
22. Country of Origin
Unless otherwise confirmed by the Company in writing, nothing in this Catalogue is to be taken as representation of the source of origin, manufacturer or production of the Goods or any part of them.
23. Age requirements for certain goods
Where the law requires a minimum age for the purchase of certain Goods, the Customer confirms that he or she is over the required age and that delivery of the Goods will be accepted by a person over the relevant age limit.
24. Legal Construction
All Contracts shall be governed by and interpreted in accordance with English law and the Customer submits to the jurisdiction of the English Courts, but the Company may enforce such Contract in any court of competent jurisdiction.
25. Force majeure
The Company will not be liable for breach of contract arising from or caused by, directly or indirectly, force majeure, war, strikes, riots and civil commotions and natural disasters.
Sign Nation Ltd is registered as a Limited company in England and Wales, registration number 6077735. VAT registration number is GB904-2581-42.
These conditions and all other express terms of the contract shall be governed and construed in accordance with the laws of England.